Effective Date: July 25, 2026

At Lehenga Culture, we are committed to delivering your orders safely, efficiently, and on time. Please read this Shipping & Cancellation Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

Business Information

Business Name: Lehenga Culture

Business Address:
204 Royal Plaza,
Bapasitaram Chowk,
Varachha,
Surat, Gujarat, India

Customer Support

Email: lehengaculture@gmail.com

Phone / WhatsApp: +91 9409491759

Shipping Coverage

Lehenga Culture proudly offers worldwide shipping, including India, the United States, the United Kingdom, and many other international destinations.

Shipping availability may vary depending on the destination and applicable shipping regulations.

Order Processing Time

Processing time begins after your order has been successfully confirmed.

Ready-to-Wear & Unstitched Products

  • Processing Time: 2–4 Business Days

Custom Stitched & Made-to-Order Products

  • Processing & Stitching Time: 8–10 Business Days

Orders placed on weekends or public holidays will be processed on the next business day.

Worldwide Free Shipping

We are pleased to offer Free Worldwide Shipping on all eligible orders.

There are no additional shipping charges from Lehenga Culture unless specifically mentioned during checkout.

Estimated Delivery Time

Delivery timelines begin after your order has been dispatched.

Estimated delivery times are:

  • India: 3–7 Business Days
  • USA & UK: 5–8 Business Days
  • Other International Destinations: 5–12 Business Days

These delivery estimates may vary depending on the destination, customs clearance, weather conditions, or courier operations.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Tracking information will be provided whenever available.

In certain locations, tracking updates may be limited depending on the registered shipping service used.

Customs Duties & Import Taxes

For international shipments, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Government fees
  • Local handling charges

These charges are determined by your country’s customs authorities and are not included in your order total unless explicitly stated.

Lehenga Culture has no control over these charges and cannot predict their amount.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • Government restrictions
  • Courier operational delays
  • Incorrect shipping information provided by the customer

Lehenga Culture shall not be held liable for delays caused by these circumstances.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or cancelled by the courier.

Additional shipping charges resulting from address corrections or re-delivery may be the customer’s responsibility.

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, refusal to accept the package, or incorrect address details, the courier may return the shipment.

In such cases:

  • Original shipping services already provided are non-refundable.
  • Re-shipping charges, if applicable, must be paid by the customer.

Lost or Missing Packages

If your package appears to be lost during transit, please contact us immediately.

We will initiate an investigation with the shipping carrier.

Investigation timelines may vary depending on the shipping destination and courier procedures.

Refunds or replacements will be processed only after the carrier confirms that the shipment has been officially lost.

Customs Clearance

International shipments may be delayed due to customs inspections.

Lehenga Culture cannot influence customs clearance times or decisions made by customs authorities.

Force Majeure

Lehenga Culture shall not be responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemic or public health emergencies
  • Government regulations
  • Customs restrictions
  • Transportation disruptions
  • Labor strikes
  • War or civil unrest

Cancellation Policy

We understand that customers may need to cancel an order under certain circumstances.

Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided that:

  • The order has not been dispatched.
  • Production or stitching has not started.

Cancellation requests received after this period may not be accepted.

Custom Stitched Orders

Once stitching, customization, embroidery, or production has begun, the order cannot be cancelled.

As these products are made specifically for the customer, they cannot be resold.

How to Request Cancellation

To request a cancellation, please contact us within 24 hours through:

Email: lehengaculture@gmail.com

Phone / WhatsApp: +91 9409491759

Please include:

  • Order Number
  • Customer Name
  • Reason for Cancellation

Cancellation Refunds

If your cancellation request is approved before dispatch or production begins, your refund will be processed within 5–7 working days using the original payment method, where applicable.

Processing times may vary depending on your bank or payment provider.

Non-Cancellable Orders

Orders cannot be cancelled if:

  • The order has already been shipped.
  • Stitching or customization has started.
  • The product has been specially manufactured according to customer requirements.
  • The order is already in transit.

Contact Us

If you have any questions regarding shipping or cancellations, please contact us:

Lehenga Culture

Email: lehengaculture@gmail.com

Phone / WhatsApp: +91 9409491759

Address:

204 Royal Plaza, Bapasitaram Chowk, Varachha,

Surat, Gujarat, India